# Allura Care Ltd

Allura Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 22/03/2023

## Practical info

- Postcode: NW10 7PN
- Registered manager: Ahmad, Hibo
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 09/Apr/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager demonstrated proactive communication with partner agencies
  - Published: 2023-05-10
- Finding
  - Evidence: Service worked effectively with external professionals including social workers, district nurses and GPs
  - Published: 2023-05-10
- Finding
  - Evidence: Infection prevention arrangements in place including PPE supply and staff training
  - Published: 2023-05-10
- Finding
  - Evidence: Consistent staffing enabled trusted relationships; relatives confirmed same staff visited regularly
  - Published: 2023-05-10
- Finding
  - Evidence: Effective safeguarding processes in place; staff trained and confident in recognising and reporting abuse
  - Published: 2023-05-10
- Finding
  - Evidence: Medicines management improved since last inspection; provider no longer in breach of Regulation 12
  - Published: 2023-05-10
- Finding
  - Evidence: Relatives spoke positively about care quality and staff conduct, with one noting staff 'have real affection' for their family member
  - Published: 2023-05-10
- **incident_learning** _(minor)_
  - Evidence: an incident when a person's home utilities failed had warranted recording... they recognised this should have been recorded appropriately
  - Published: 2023-05-10
- **supervision_appraisal** _(minor)_
  - Evidence: staffing records indicated these did not always take place regularly throughout the year
  - Published: 2023-05-10
- **governance** _(critical)_
  - Evidence: checks had failed to identify and address that people's care plans were not always up to date or reflected their current care provisions
  - Published: 2023-05-10
- **record_keeping** _(critical)_
  - Evidence: the registered manager had not made sure other records were maintained as accurate, timely and complete
  - Published: 2023-05-10
- **end_of_life_care** _(moderate)_
  - Evidence: There were not always appropriate end of life care plans in place... the person's care plan did not make reference to this or set out the person's wishes
  - Published: 2023-05-10
- **person_centred_care** _(critical)_
  - Evidence: Care plans did not always reflect people's likes, dislikes and preferences for their care and support.
  - Published: 2023-05-10
- **care_planning** _(critical)_
  - Evidence: people's care plans were not always up to date, sufficiently personalised or reflective of the care and support people received
  - Published: 2023-05-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-10
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2023-05-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-10
- Finding
  - End of life care and support
  - Published: 2023-05-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-10
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-10
- Finding
  - Staffing and recruitment
  - Published: 2023-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-10
- Finding
  - Using medicines safely
  - Published: 2023-05-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-10
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6919840141

HomeCare Compass is an independent guide and is not affiliated with the CQC.