# Castle House, Dawson Road

*Operated by Aseda Care LTD.*

Castle House, Dawson Road is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/03/2023

## Practical info

- Postcode: MK1 1QY
- Registered manager: Nyarko, Daniel
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 25/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-25

### Other

- Finding
  - Evidence: Effective infection control procedures with adequate PPE supplies and staff trained in IPC.
  - Published: 2023-03-25
- Finding
  - Evidence: Care plans reflected cultural needs, equality and diversity considerations, and individual routines and preferences.
  - Published: 2023-03-25
- Finding
  - Evidence: Positive, inclusive culture with approachable management and open communication with staff, person and relative.
  - Published: 2023-03-25
- Finding
  - Evidence: Strong governance framework including audits, spot checks, satisfaction surveys and duty of candour compliance.
  - Published: 2023-03-25
- Finding
  - Evidence: Person and relative actively involved in care planning and reviews via regular zoom meetings with provider.
  - Published: 2023-03-25
- Finding
  - Evidence: Medicines administration records used accurately and staff trained in medication management.
  - Published: 2023-03-25
- Finding
  - Evidence: Robust safeguarding systems and staff training in place; no safeguarding incidents recorded at time of inspection.
  - Published: 2023-03-25
- Finding
  - Evidence: Consistent live-in staffing ensured person-centred, familiar care with strong knowledge of individual needs and preferences.
  - Published: 2023-03-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-25
- Finding
  - Using medicines safely
  - Published: 2023-03-25
- Finding
  - Staffing and recruitment
  - Published: 2023-03-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-03-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-03-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-03-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6910648278

HomeCare Compass is an independent guide and is not affiliated with the CQC.