# Brighter Home Care

*Operated by Brighter Home Care Ltd.*

Brighter Home Care is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/08/2025

## Practical info

- Postcode: GL52 5JS
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 06/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-06-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-06-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-06-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-06-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-06-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-06-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-06-07

### Other

- Finding
  - Evidence: Provider followed recognised government COVID-19 guidance including PPE and testing
  - Published: 2025-06-07
- Finding
  - Evidence: Sufficient staffing levels with punctual staff who stayed for allocated time
  - Published: 2025-06-07
- Finding
  - Evidence: Good communication between staff, relatives and healthcare professionals
  - Published: 2025-06-07
- Finding
  - Evidence: Staff encouraged people to retain independence and make decisions about their care
  - Published: 2025-06-07
- Finding
  - Evidence: Thorough induction programme supported new staff development including shadowing experienced staff
  - Published: 2025-06-07
- Finding
  - Evidence: Staff were trained in safeguarding, infection control and medicine administration
  - Published: 2025-06-07
- Finding
  - Evidence: Consistent staff team ensured people received care from staff familiar with their needs
  - Published: 2025-06-07
- Finding
  - Evidence: People and relatives felt safe and praised the caring, polite and respectful nature of staff
  - Published: 2025-06-07

### responsive

- Finding
  - End of life care and support
  - Published: 2025-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-06-07
- Finding
  - Meeting people's communication needs
  - Published: 2025-06-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-06-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-06-07
- Finding
  - Staffing and recruitment
  - Published: 2025-06-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-06-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-06-07
- Finding
  - Using medicines safely
  - Published: 2025-06-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-06-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-06-07
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2025-06-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-06-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6910170776

HomeCare Compass is an independent guide and is not affiliated with the CQC.