# Demidav Ltd

Demidav Ltd is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2022

## Practical info

- Postcode: NN3 6BW
- Registered manager: Ibitomisin, Oluwatoyin
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 10/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-09-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-09-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-09-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-09-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-09-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-09-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-09-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-09-24

### Other

- Finding
  - Evidence: Feedback was gathered from people and relatives via questionnaires, with results compiled into reports to identify themes and actions.
  - Published: 2024-09-24
- Finding
  - Evidence: End of life care planning was in place with staff trained in end of life awareness and partnerships with outside health professionals.
  - Published: 2024-09-24
- Finding
  - Evidence: The registered manager and provider operated openly and transparently, understood their regulatory responsibilities including duty of candour.
  - Published: 2024-09-24
- Finding
  - Evidence: Comprehensive quarterly assurance audits and spot checks on staff were carried out to monitor quality and identify improvements.
  - Published: 2024-09-24
- Finding
  - Evidence: Consistent staffing enabled staff to develop good relationships with people, and staffing was tracked electronically to identify and act on discrepancies quickly.
  - Published: 2024-09-24
- Finding
  - Evidence: Care plans reflected people's individual needs, preferences and routines in sufficient detail.
  - Published: 2024-09-24
- Finding
  - Evidence: Staff received comprehensive induction including shadowing, and were trained in medication, safeguarding and infection control.
  - Published: 2024-09-24

### responsive

- Finding
  - End of life care and support
  - Published: 2024-09-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-09-24
- Finding
  - Meeting people's communication needs
  - Published: 2024-09-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-09-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-09-24
- Finding
  - Preventing and controlling infection
  - Published: 2024-09-24
- Finding
  - Using medicines safely
  - Published: 2024-09-24
- Finding
  - Staffing and recruitment
  - Published: 2024-09-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-09-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-09-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-09-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-09-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-09-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-09-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6910161533

HomeCare Compass is an independent guide and is not affiliated with the CQC.