# Retain Healthcare Limited - Cheltenham

*Operated by Retain Healthcare Ltd.*

Retain Healthcare Limited - Cheltenham is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 23/03/2022

## Practical info

- Postcode: GL50 1HR
- Registered manager: Trowbridge, David
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 23/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-23
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-03-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-23
- Finding
  - Supporting people to live healthier lives and access healthcare
  - Published: 2022-03-23
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-03-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-23
- Finding
  - Assessing people's needs and choices
  - Published: 2022-03-23

### Other

- Finding
  - Evidence: Strong partnership working with local hospital trust and local authority
  - Published: 2022-03-23
- Finding
  - Evidence: Effective complaints handling with concerns resolved promptly
  - Published: 2022-03-23
- Finding
  - Evidence: Mental health first aid trained staff supporting people through isolation during pandemic
  - Published: 2022-03-23
- Finding
  - Evidence: Personalised end of life care including emotional support for relatives
  - Published: 2022-03-23
- Finding
  - Evidence: Effective infection prevention and control with proactive PPE provision during the pandemic
  - Published: 2022-03-23
- Finding
  - Evidence: Electronic medicines records enabling real-time audits
  - Published: 2022-03-23
- Finding
  - Evidence: Strong emphasis on staff training, with all staff achieving the Care Certificate
  - Published: 2022-03-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-23
- Finding
  - Supporting people to develop and maintain relationships
  - Published: 2022-03-23
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-03-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-23
- Finding
  - Using medicines safely
  - Published: 2022-03-23
- Finding
  - Staffing and recruitment
  - Published: 2022-03-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-23

### well_led

- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-03-23
- Finding
  - Managers and staff clear about roles; continuous learning and improving care
  - Published: 2022-03-23
- Finding
  - Duty of candour
  - Published: 2022-03-23
- Finding
  - Promoting a positive culture; working in partnership with others
  - Published: 2022-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6906880424

HomeCare Compass is an independent guide and is not affiliated with the CQC.