# Retain Healthcare Limited - Salisbury

*Operated by Retain Healthcare Ltd.*

Retain Healthcare Limited - Salisbury is a CQC-regulated home-care agency in Salisbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/06/2022

## Practical info

- Postcode: SP1 2LP
- Registered manager: Laming, Miriam
- Local authority: Wiltshire
- Region: South West
- City: Salisbury
- Last CQC check: 29/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-29
- Finding
  - Staff working with other agencies; supporting access to healthcare
  - Published: 2022-06-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-29

### Other

- Finding
  - Evidence: Support for end of life care including working with palliative care services
  - Published: 2022-06-29
- Finding
  - Evidence: Consistent registered manager leadership and effective quality assurance systems
  - Published: 2022-06-29
- Finding
  - Evidence: Effective complaints handling with formal investigation and response
  - Published: 2022-06-29
- Finding
  - Evidence: Respect for MCA principles, consent, privacy, dignity and independence
  - Published: 2022-06-29
- Finding
  - Evidence: Strong working relationships with health professionals (e.g. positive feedback from OT and GP)
  - Published: 2022-06-29
- Finding
  - Evidence: Person-centred care plans with clear guidance for staff and regular reviews
  - Published: 2022-06-29
- Finding
  - Evidence: Staff well trained, supported via shadowing inductions and regular supervision
  - Published: 2022-06-29
- Finding
  - Evidence: Good infection prevention and control measures, including COVID-19 adaptations and PPE use
  - Published: 2022-06-29
- Finding
  - Evidence: Safe medicines administration with fully completed MAR records
  - Published: 2022-06-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-29

### safe

- Finding
  - Using medicines safely
  - Published: 2022-06-29
- Finding
  - Staffing and recruitment
  - Published: 2022-06-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-29
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-29

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-06-29
- Finding
  - Promoting a positive person-centred culture and duty of candour
  - Published: 2022-06-29
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6906880401

HomeCare Compass is an independent guide and is not affiliated with the CQC.