# Sunrise Day Care Services Ltd

Sunrise Day Care Services Ltd is a CQC-regulated home-care agency in Mitcham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/03/2020

## Practical info

- Postcode: CR4 1LT
- Registered manager: Hussain, Syed
- Local authority: Merton
- Region: London
- City: Mitcham
- Last CQC check: 21/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-03-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-03-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-03-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-03-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-03-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-03-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-03-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-03-21
- Finding
  - Staffing — training and supervision
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Annual quality assurance questionnaire introduced with free-text in people's own language
  - Published: 2020-03-21
- Finding
  - Evidence: Open and inclusive culture with staff feeling listened to and management responsive to suggestions
  - Published: 2020-03-21
- Finding
  - Evidence: Governance improved: quarterly spot checks, audits, action plan completed, warning notices met
  - Published: 2020-03-21
- Finding
  - Evidence: Care plans updated to be detailed, person-centred and comprehensive, addressing previous regulatory breach
  - Published: 2020-03-21
- Finding
  - Evidence: Staff training programme overhauled: Care Certificate induction, shadowing shifts, mandatory monthly team meetings with training elements
  - Published: 2020-03-21
- Finding
  - Evidence: Risk assessments improved significantly since last inspection: comprehensive, detailed, with specific staff guidance including environmental risks
  - Published: 2020-03-21
- Finding
  - Evidence: Staff matched to people by language, enabling comfortable communication for non-English speakers
  - Published: 2020-03-21
- Finding
  - Evidence: Legal requirement relating to staffing was now being met
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2020-03-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-03-21
- Finding
  - Meeting people's communication needs
  - Published: 2020-03-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-03-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-03-21
- Finding
  - Preventing and controlling infection
  - Published: 2020-03-21
- Finding
  - Using medicines safely
  - Published: 2020-03-21
- Finding
  - Staffing and recruitment
  - Published: 2020-03-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-03-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-03-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-03-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-03-21
- Finding
  - Continuous learning and improving care; managers and staff being clear about their roles
  - Published: 2020-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-688327804

HomeCare Compass is an independent guide and is not affiliated with the CQC.