# Helping Hands Bath

*Operated by Midshires Care Limited.*

Helping Hands Bath is a CQC-regulated home-care agency in Bath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/04/2022

## Practical info

- Postcode: BA1 3DS
- Registered manager: Cleave, Sarah
- Local authority: Bath and North East Somerset
- Region: South West
- City: Bath
- Last CQC check: 29/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-29
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-04-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-29

### Other

- Finding
  - Evidence: Innovation encouraged (e.g. electric bikes proposal) and 'Moments of Kindness' staff recognition scheme
  - Published: 2022-04-29
- Finding
  - Evidence: Positive feedback from people, relatives and professionals about responsiveness and communication
  - Published: 2022-04-29
- Finding
  - Evidence: Effective governance with regular audits, surveys, spot checks and analysis of incidents
  - Published: 2022-04-29
- Finding
  - Evidence: Person-centred, open and empowering culture led by a visible registered manager
  - Published: 2022-04-29
- Finding
  - Evidence: Effective infection prevention and control with adequate PPE supply during the pandemic
  - Published: 2022-04-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-29
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-04-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-29
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-04-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-29
- Finding
  - Using medicines safely
  - Published: 2022-04-29
- Finding
  - Staffing and recruitment
  - Published: 2022-04-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-29
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-29
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-04-29
- Finding
  - Managers and staff being clear about roles, quality, risks and regulatory requirements
  - Published: 2022-04-29
- Finding
  - Understanding and acting on the duty of candour
  - Published: 2022-04-29
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-04-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6882235222

HomeCare Compass is an independent guide and is not affiliated with the CQC.