# Westmorland Homecare - Poulton, Fylde and Wyre office

*Operated by Westmorland Homecare Limited.*

Westmorland Homecare - Poulton, Fylde and Wyre office is a CQC-regulated home-care agency in Blackpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 09/02/2022

## Practical info

- Postcode: FY2 0JN
- Registered manager: Macaulay, Joshua
- Local authority: Blackpool
- Region: North West
- City: Blackpool
- Last CQC check: 09/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-09
- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2022-02-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-09

### Other

- Finding
  - Evidence: Highly motivated, valued staff team with positive culture, recognition and rewards
  - Published: 2022-02-09
- Finding
  - Evidence: Strong infection prevention and control with adequate PPE and COVID-19 testing
  - Published: 2022-02-09
- Finding
  - Evidence: Robust medicines administration systems with regular audits
  - Published: 2022-02-09
- Finding
  - Evidence: Safe recruitment with DBS checks, references, and shadowing-based induction
  - Published: 2022-02-09
- Finding
  - Evidence: Strong partnership working with health professionals leading to positive outcomes
  - Published: 2022-02-09
- Finding
  - Evidence: Compassionate end of life care including ongoing family support after death
  - Published: 2022-02-09
- Finding
  - Evidence: Innovative, flexible approach to meeting individual needs (e.g. voice-prompt hydration cup, keyring anxiety strategy, braille statement of purpose)
  - Published: 2022-02-09
- Finding
  - Evidence: Robust governance procedures and effective continuous oversight with strong framework of accountability
  - Published: 2022-02-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-09
- Finding
  - Meeting people's communication needs and supporting relationships and activities
  - Published: 2022-02-09
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-02-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-09
- Finding
  - Using medicines safely
  - Published: 2022-02-09
- Finding
  - Staffing and recruitment
  - Published: 2022-02-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-09
- Finding
  - Continuous learning and improving care
  - Published: 2022-02-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-09
- Finding
  - Managers and staff being clear about their roles and understanding quality, risks and regulatory requirements
  - Published: 2022-02-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6877871757

HomeCare Compass is an independent guide and is not affiliated with the CQC.