# GN Care Services Ltd

*Operated by GNCARESERVICES LTD.*

GN Care Services Ltd is a CQC-regulated home-care agency in Crawley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/09/2022

## Practical info

- Postcode: RH10 1TN
- Registered manager: Bukenya, Hajarah
- Local authority: West Sussex
- Region: South East
- City: Crawley
- Last CQC check: 02/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-12

### Other

- Finding
  - Evidence: There were enough staff to meet the needs of people using the service.
  - Published: 2023-01-11
- Finding
  - Evidence: Staff worked closely with other agencies such as the local authority and healthcare professionals.
  - Published: 2023-01-11
- Finding
  - Evidence: The provider was open to continuous learning and responded positively to feedback.
  - Published: 2023-01-11
- Finding
  - Evidence: Risk assessments were updated when people's needs changed to keep people safe.
  - Published: 2023-01-11
- Finding
  - Evidence: Staff used PPE safely and effectively and infection prevention and control policy was up to date.
  - Published: 2023-01-11
- Finding
  - Evidence: People's medicines were managed safely with regular audits and annual competency checks on staff.
  - Published: 2023-01-11
- Finding
  - Evidence: People were protected from the risk of abuse and staff were aware of how to recognise and report signs of abuse.
  - Published: 2023-01-11
- **missed_or_late_visits** _(moderate)_
  - Evidence: The provider had started to introduce a new monitoring system. They hoped to fully implement this system by the end of November 2022.
  - Published: 2023-01-11
- **record_keeping** _(moderate)_
  - Evidence: The provider had failed to make sure robust systems and processes were in place to monitor and audit the accuracy of records maintained in relation to care calls.
  - Published: 2023-01-11
- **governance** _(critical)_
  - Evidence: The provider had undertaken a quality assurance audit...However, this had failed to identify the issues we found with the recruitment of staff.
  - Published: 2023-01-11
- **staffing_levels** _(critical)_
  - Evidence: We found two examples where important documentation such as risk assessments were missing on staff files.
  - Published: 2023-01-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-10-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-11
- Finding
  - Using medicines safely
  - Published: 2023-01-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-11
- Finding
  - Staffing and recruitment
  - Published: 2023-01-11

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-11
- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-01-11
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-01-11
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-10-12
- Finding
  - Continuous learning and improving care; working in partnership with others; duty of candour
  - Published: 2022-10-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6875004941

HomeCare Compass is an independent guide and is not affiliated with the CQC.