# Newferry

*Operated by LOVE TO CARE HOME CARE NORTHWEST LTD.*

Newferry is a CQC-regulated home-care agency in Wirral.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/04/2020

## Practical info

- Postcode: CH62 1AB
- Registered manager: Lyons, Jillian
- Local authority: Wirral
- Region: North West
- City: Wirral
- Last CQC check: 15/Apr/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-04-15
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2020-04-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-04-15

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2020-04-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-04-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2020-04-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-04-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-04-15

### Other

- Finding
  - Evidence: Infection control procedures and access to PPE were in place.
  - Published: 2020-04-15
- Finding
  - Evidence: A complaints policy was in place and relatives knew how to raise concerns.
  - Published: 2020-04-15
- Finding
  - Evidence: The service worked with health professionals to support people's health needs.
  - Published: 2020-04-15
- Finding
  - Evidence: People and relatives were involved in decisions about care and support.
  - Published: 2020-04-15
- Finding
  - Evidence: People's privacy, dignity and independence were respected and promoted.
  - Published: 2020-04-15
- Finding
  - Evidence: Sufficient staffing levels with consistent care workers assigned to people.
  - Published: 2020-04-15
- Finding
  - Evidence: Appropriate recruitment checks including references, right-to-work and DBS were completed for all staff before employment.
  - Published: 2020-04-15
- Finding
  - Evidence: Relatives described care workers as kind, compassionate and respectful; comments included 'They're really nice' and 'I couldn't thank them enough'.
  - Published: 2020-04-15
- **consent_capacity** _(minor)_
  - Evidence: Some documentation had not been fully completed however the people we spoke with told us they had agreed to the provision of care.
  - Published: 2020-04-15

### responsive

- Finding
  - End of life care and support
  - Published: 2020-04-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-04-15
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2020-04-15
- Finding
  - Meeting people's communication needs
  - Published: 2020-04-15
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2020-04-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-04-15
- Finding
  - Preventing and controlling infection
  - Published: 2020-04-15
- Finding
  - Staffing and recruitment
  - Published: 2020-04-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-04-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-04-15
- Finding
  - Using medicines safely
  - Published: 2020-04-15

### well_led

- Finding
  - Promoting a positive culture; working in partnership; engaging people and staff
  - Published: 2020-04-15
- Finding
  - Managers and staff being clear about roles; quality performance, risks and regulatory requirements
  - Published: 2020-04-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6871882230

HomeCare Compass is an independent guide and is not affiliated with the CQC.