# Friendly Support Services Limited

Friendly Support Services Limited is a CQC-regulated home-care agency in Towcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/03/2026

## Practical info

- Postcode: NN12 8LR
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Towcester
- Last CQC check: 17/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Confidentiality and privacy
  - Published: 2021-01-27
- Finding
  - Involvement in decisions and independence
  - Published: 2021-01-27
- Finding
  - Person-centred care and dignity
  - Published: 2021-01-27

### effective

- Finding
  - Nutrition, hydration and healthcare access
  - Published: 2021-01-27
- Finding
  - Mental Capacity Act and DoLS compliance
  - Published: 2021-01-27
- Finding
  - Supervision and appraisal
  - Published: 2021-01-27
- Finding
  - Staff training, induction and development
  - Published: 2021-01-27

### Other

- Finding
  - Evidence: Quality assurance audits completed by manager with timely action on identified shortfalls
  - Published: 2021-01-27
- Finding
  - Evidence: People supported to pursue varied activities and maintain independence in the community
  - Published: 2021-01-27
- Finding
  - Evidence: Transparent complaints system with prompt responses; concerns addressed same day where possible
  - Published: 2021-01-27
- Finding
  - Evidence: Detailed, person-centred care plans covering every aspect of a person's life reviewed regularly
  - Published: 2021-01-27
- Finding
  - Evidence: Staff knowledgeable about MCA 2005 and DoLS with best interest decisions recorded in care plans
  - Published: 2021-01-27
- Finding
  - Evidence: Regular supervision and annual appraisals for all staff including bank staff
  - Published: 2021-01-27
- Finding
  - Evidence: Comprehensive staff induction including classroom learning, shadowing and key topics on person-centred care
  - Published: 2021-01-27
- Finding
  - Evidence: Medicines safely managed with annual training, competency assessments and monthly medicines management audits
  - Published: 2021-01-27
- Finding
  - Evidence: Safe recruitment practices including DBS checks, reference checks and employment history gap exploration
  - Published: 2021-01-27
- Finding
  - Evidence: People felt safe in their own homes and staff demonstrated clear understanding of safeguarding responsibilities
  - Published: 2021-01-27
- **governance** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post. A manager had been recruited to and was in the process of applying for the registration.
  - Published: 2021-01-27
- Finding
  - Evidence: Complaints were handled with written timely responses and clear actions recorded
  - Published: 2017-09-08
- Finding
  - Evidence: Registered manager was visible, accessible and promoted a positive person-centred culture
  - Published: 2017-09-08

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-27
- Finding
  - Activities and social engagement
  - Published: 2021-01-27
- Finding
  - Care planning and responsiveness to needs
  - Published: 2021-01-27

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-01-27
- Finding
  - Medicines management
  - Published: 2021-01-27
- Finding
  - Risk assessment and management
  - Published: 2021-01-27
- Finding
  - Safeguarding people from abuse
  - Published: 2021-01-27

### well_led

- Finding
  - Staff and people engagement and feedback
  - Published: 2021-01-27
- Finding
  - Quality assurance and governance systems
  - Published: 2021-01-27
- Finding
  - Registered manager in post
  - Published: 2021-01-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-685458107

HomeCare Compass is an independent guide and is not affiliated with the CQC.