# Midland Mencap

Midland Mencap is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 26/04/2019

## Practical info

- Postcode: B32 3BZ
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 26/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-04-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-04-26
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-04-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-04-26
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2019-04-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-04-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-04-26

### Other

- Finding
  - Evidence: Complaints were handled promptly and used as learning opportunities to prevent recurrence
  - Published: 2021-01-23
- Finding
  - Evidence: Cultural and language needs were considered when matching staff to people using the service
  - Published: 2021-01-23
- Finding
  - Evidence: Service was described as 'innovative and agile' by health professionals in adapting to meet people's changing needs
  - Published: 2021-01-23
- Finding
  - Evidence: People with learning disabilities were actively involved in governance, including board representation and a citizen forum
  - Published: 2021-01-23
- Finding
  - Evidence: Registered manager demonstrated outstanding leadership, working continuously to develop and improve the service
  - Published: 2021-01-23
- Finding
  - Evidence: Medication support was well managed with appropriate training and accurate recording systems
  - Published: 2021-01-23
- Finding
  - Evidence: Staff received induction, care certificate training, shadowing opportunities, and regular formal supervisions
  - Published: 2021-01-23
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references and interviews ensured suitable staff were employed
  - Published: 2021-01-23
- Finding
  - Evidence: People felt safe and expressed high satisfaction with staff, describing them as kind, compassionate and reliable
  - Published: 2021-01-23
- **supervision_appraisal** _(minor)_
  - Evidence: Some staff did not have a positive relationship with their line manager and the staff described difficulties in booking leave, not feeling supported and being asked to work long shifts
  - Published: 2021-01-23

### responsive

- Finding
  - End of life care and support
  - Published: 2019-04-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-04-26
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-04-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2019-04-26
- Finding
  - Using medicines safely
  - Published: 2019-04-26
- Finding
  - Staffing and recruitment
  - Published: 2019-04-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2019-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-04-26

### well_led

- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2019-04-26
- Finding
  - Working in partnership with others
  - Published: 2019-04-26
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2019-04-26
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-684878006

HomeCare Compass is an independent guide and is not affiliated with the CQC.