# Hearts at Home Homecare Limited Cambridgeshire

*Operated by Hearts At Home HomeCare Limited.*

Hearts at Home Homecare Limited Cambridgeshire is a CQC-regulated home-care agency in Chatteris.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/12/2021

## Practical info

- Postcode: PE16 6TT
- Registered manager: Wasarirevu, Evidence
- Local authority: Cambridgeshire
- Region: East
- City: Chatteris
- Last CQC check: 30/Dec/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Learning from incidents shared with staff during supervisions and team meetings
  - Published: 2022-07-12
- Finding
  - Evidence: Monthly quality audits completed with actions identified and addressed
  - Published: 2022-07-12
- Finding
  - Evidence: Infection prevention and control policy up to date with effective PPE use during COVID-19
  - Published: 2022-07-12
- Finding
  - Evidence: Safe recruitment practices and enough staff with capacity to cover unplanned absences
  - Published: 2022-07-12
- Finding
  - Evidence: Strong leadership with an open and supportive culture; registered manager passionate about person-centred care
  - Published: 2022-07-12
- Finding
  - Evidence: Risk assessments completed to identify risks such as falls and to keep people safe
  - Published: 2022-07-12
- Finding
  - Evidence: People received their medication as prescribed; staff trained and assessed as competent before administering medicines
  - Published: 2022-07-12
- Finding
  - Evidence: Care calls undertaken on time, staff stayed correct amount of time and asked if anything else was needed
  - Published: 2022-07-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-12
- Finding
  - Using medicines safely
  - Published: 2022-07-12
- Finding
  - Staffing and recruitment
  - Published: 2022-07-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-12

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-07-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6846726134

HomeCare Compass is an independent guide and is not affiliated with the CQC.