# Homecare1st Hampshire

*Operated by Homecare1st Ltd.*

Homecare1st Hampshire is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 04/11/2022

## Practical info

- Postcode: SO18 2RZ
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 04/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager fostered collaborative working with local social and health professionals and maintained an open-door policy.
  - Published: 2022-11-17
- Finding
  - Evidence: Staff were supported through supervision, appraisals and team meetings, with opportunities to raise concerns.
  - Published: 2022-11-17
- Finding
  - Evidence: Incidents and accidents were recorded and reviewed regularly to identify trends, with lessons shared through team meetings and supervisions.
  - Published: 2022-11-17
- Finding
  - Evidence: An on-call staff member was allocated each day to monitor all calls via the online system and ensure visits were not missed.
  - Published: 2022-11-17
- Finding
  - Evidence: Staff consistently wore PPE during care visits; infection prevention and control policy was up to date.
  - Published: 2022-11-17
- Finding
  - Evidence: All staff received safeguarding training and understood the process for raising concerns; people and relatives reported feeling safe.
  - Published: 2022-11-17
- **missed_or_late_visits** _(minor)_
  - Evidence: We were told it would be 15-30 minutes leeway [on agreed times] but I often have to call to see where they are.
  - Published: 2022-11-17
- **record_keeping** _(critical)_
  - Evidence: The registered person had failed to ensure that information specified in Schedule 3 was available for each person employed.
  - Published: 2022-11-17
- **safeguarding** _(critical)_
  - Evidence: at least two occasions where a safeguarding concern had been raised however, the registered manager had not submitted a notification to CQC without delay.
  - Published: 2022-11-17
- **governance** _(critical)_
  - Evidence: The registered manager had not established or used an effective system to enable them to ensure compliance with their legal obligations and the regulations.
  - Published: 2022-11-17
- **staff_training** _(critical)_
  - Evidence: one staff member started providing care to people on 10 July 2022, however, did not receive training until 20 and 21 July 2022.
  - Published: 2022-11-17
- **care_planning** _(moderate)_
  - Evidence: risk assessments in place, they were not specific to meet the needs of the person and some included information that was not relevant to the prescribed medicine.
  - Published: 2022-11-17
- **care_planning** _(moderate)_
  - Evidence: People's care plans did not always include sufficient information and guidelines to help staff provide care in a safe and individualised way.
  - Published: 2022-11-17
- **medication_management** _(moderate)_
  - Evidence: competency checks in relation to medicines management...were undertaken by a staff member who had not received training to be a competent assessor.
  - Published: 2022-11-17
- **medication_management** _(critical)_
  - Evidence: for one person, the evening medicine was due at nine pm however, there were 13 days when it was administered between half an hour and one and a half hours late.
  - Published: 2022-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6842572750

HomeCare Compass is an independent guide and is not affiliated with the CQC.