# Empowering U (East Midlands)

*Operated by Empowering U Healthcare Limited.*

Empowering U (East Midlands) is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2022

## Practical info

- Postcode: DE24 8GX
- Registered manager: Burton, Kaye
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 02/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-02

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-02

### Other

- Finding
  - Evidence: DNACPR and ReSPECT forms were easily accessible in care records for emergency use.
  - Published: 2022-12-02
- Finding
  - Evidence: People's communication needs were assessed and met, including British Sign Language training for relevant staff.
  - Published: 2022-12-02
- Finding
  - Evidence: Positive feedback received from commissioning professionals and people's relatives about staff competence and care quality.
  - Published: 2022-12-02
- Finding
  - Evidence: Quality assurance audits and incident reviews were in place to identify themes and drive improvement.
  - Published: 2022-12-02
- Finding
  - Evidence: Staff received specialist training matched to individual people's complex health needs, including PEG feeding and BSL.
  - Published: 2022-12-02
- Finding
  - Evidence: Robust pre-employment checks including references and DBS carried out before staff worked with people.
  - Published: 2022-12-02
- Finding
  - Evidence: Medicines were managed safely by trained staff with competency assessments and MAR chart recording.
  - Published: 2022-12-02
- Finding
  - Evidence: People were supported by staff trained in safeguarding adults and children, with clear whistleblowing policies in place.
  - Published: 2022-12-02
- **record_keeping** _(moderate)_
  - Evidence: the written information in place didn't include an assessment of people's capacity where this was needed.
  - Published: 2022-12-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-02
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2022-12-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-02
- Finding
  - Using medicines safely
  - Published: 2022-12-02
- Finding
  - Staffing and recruitment
  - Published: 2022-12-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-02

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-12-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-02
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6824732125

HomeCare Compass is an independent guide and is not affiliated with the CQC.