# Mvecare Health Solutions Limited

*Operated by Mvecare Health Solutions Ltd.*

Mvecare Health Solutions Limited is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/08/2022

## Practical info

- Postcode: S8 8AU
- Registered manager: Mvembe, Patrisia
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 11/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-11
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-11

### Other

- Finding
  - Evidence: Incidents, accidents and near misses recorded and monitored for lessons learned.
  - Published: 2022-08-11
- Finding
  - Evidence: Clear process for referring people to external services and working in partnership with GPs and district nurses.
  - Published: 2022-08-11
- Finding
  - Evidence: Registered manager promoted a positive, person-centred ethos with effective quality assurance systems.
  - Published: 2022-08-11
- Finding
  - Evidence: Personalised care plans developed with involvement of people and their families.
  - Published: 2022-08-11
- Finding
  - Evidence: Staff were supported, supervised, trained and suitably skilled to meet role requirements.
  - Published: 2022-08-11
- Finding
  - Evidence: Infection control and prevention managed well, with staff having access to sufficient PPE and regular COVID-19 testing.
  - Published: 2022-08-11
- Finding
  - Evidence: Enough staff on duty with the right mix of skills; staff recruited and selected safely.
  - Published: 2022-08-11
- Finding
  - Evidence: Medications were safely managed, administered and stored, with accurate MAR records maintained.
  - Published: 2022-08-11
- Finding
  - Evidence: People were protected from avoidable harm and abuse, with relatives confirming family members felt safe and well protected.
  - Published: 2022-08-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-11
- Finding
  - Planning personalised care to ensure choice and control and to meet needs and preferences
  - Published: 2022-08-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-11
- Finding
  - Using medicines safely
  - Published: 2022-08-11
- Finding
  - Staffing and recruitment
  - Published: 2022-08-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-11
- Finding
  - Duty of candour
  - Published: 2022-08-11
- Finding
  - Promoting a positive, person-centred, inclusive culture; engaging people and staff
  - Published: 2022-08-11
- Finding
  - Managers and staff being clear about roles, understanding quality, risks and regulatory requirements; continuous learning
  - Published: 2022-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6819154378

HomeCare Compass is an independent guide and is not affiliated with the CQC.