# EMI-Care UK

EMI-Care UK is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/07/2021

## Practical info

- Postcode: RG5 3JG
- Registered manager: Randolph, Duke
- Local authority: Wokingham
- Region: South East
- City: Reading
- Last CQC check: 16/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-17

### Other

- Finding
  - Evidence: The service demonstrated flexibility and proactive risk assessment for people with complex needs, retaining packages others would have withdrawn.
  - Published: 2023-06-17
- Finding
  - Evidence: Continuous quality improvement was evident including updates to care documentation and use of technology.
  - Published: 2023-06-17
- Finding
  - Evidence: The service was compliant with the Mental Capacity Act 2005 and the Accessible Information Standard.
  - Published: 2023-06-17
- Finding
  - Evidence: A positive, open workplace culture was maintained with regular staff one-to-one meetings and informal communication.
  - Published: 2023-06-17
- Finding
  - Evidence: The management team acted as advocates for people, securing increased care hours when needs changed.
  - Published: 2023-06-17
- Finding
  - Evidence: People were treated as active partners in their care planning, with independence promoted at every opportunity.
  - Published: 2023-06-17
- Finding
  - Evidence: The service worked proactively with social workers, local authority and healthcare professionals to achieve good outcomes.
  - Published: 2023-06-17
- Finding
  - Evidence: Staff demonstrated person-centred care, respecting people's cultural, faith-based and individual preferences.
  - Published: 2023-06-17

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-17
- Finding
  - Using medicines safely
  - Published: 2023-06-17
- Finding
  - Staffing and recruitment
  - Published: 2023-06-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-17

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-06-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6810920432

HomeCare Compass is an independent guide and is not affiliated with the CQC.