# Helping Hands Shipley

*Operated by Midshires Care Limited.*

Helping Hands Shipley is a CQC-regulated home-care agency in Shipley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/06/2021

## Practical info

- Postcode: BD18 3PY
- Registered manager: Ellis, Tracy
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Shipley
- Last CQC check: 25/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
  - Published: 2021-06-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-06-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-06-25
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives
  - Published: 2021-06-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-06-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-06-25

### Other

- Finding
  - Evidence: Infection prevention and control practices were strong, including PPE use and weekly COVID-19 testing
  - Published: 2021-06-25
- Finding
  - Evidence: Proactive community engagement and robust incident-learning culture with electronic logging and management review
  - Published: 2021-06-25
- Finding
  - Evidence: Service used translators and advocacy referrals to support communication needs, including translating care plans into Urdu
  - Published: 2021-06-25
- Finding
  - Evidence: Registered manager described as approachable and supportive, with strong leadership and a positive open culture
  - Published: 2021-06-25
- Finding
  - Evidence: Person-centred care plans were detailed, up to date and accessible to relatives via a mobile phone application
  - Published: 2021-06-25
- Finding
  - Evidence: Consistent staff allocation built trust and relationships; people and relatives reported feeling safe and well supported
  - Published: 2021-06-25
- Finding
  - Evidence: Staff received a wide range of training including the Care Certificate, scam awareness and cultural competency materials
  - Published: 2021-06-25
- Finding
  - Evidence: Medicines managed safely with electronic MAR system, real-time auditing and regular competency checks for staff
  - Published: 2021-06-25
- **missed_or_late_visits** _(minor)_
  - Evidence: One relative said call times were not always reliable.
  - Published: 2021-06-25
- **communication_with_families** _(minor)_
  - Evidence: feedback from relatives was mixed about communication with the office team...some said they did not have a lot of contact with the office and sometimes requested changes were not sustained.
  - Published: 2021-06-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-06-25
- Finding
  - Meeting people's communication needs
  - Published: 2021-06-25
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2021-06-25

### safe

- Finding
  - Systems and processes to safeguard people; Learning lessons when things go wrong
  - Published: 2021-06-25
- Finding
  - Using medicines safely
  - Published: 2021-06-25
- Finding
  - Staffing and recruitment
  - Published: 2021-06-25
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2021-06-25

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2021-06-25
- Finding
  - Engaging and involving people, the public and staff; considering equality characteristics
  - Published: 2021-06-25
- Finding
  - Promoting a positive culture; duty of candour; managers and staff understanding quality, performance and regulatory requirements
  - Published: 2021-06-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6809171002

HomeCare Compass is an independent guide and is not affiliated with the CQC.