# ICare Solutions Stockport Limited

*Operated by Icare Solutions Stockport Limited.*

ICare Solutions Stockport Limited is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/03/2023

## Practical info

- Postcode: SK4 2LP
- Registered manager: Patel, Atif
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 14/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-14
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-14

### Other

- Finding
  - Evidence: Open and person-centred culture with approachable management and regular staff supervision and appraisals.
  - Published: 2023-03-14
- Finding
  - Evidence: Complaints handled in a timely manner with investigation, action, and staff learning.
  - Published: 2023-03-14
- Finding
  - Evidence: Management oversight improved significantly through regular audits, observations, and quality calls.
  - Published: 2023-03-14
- Finding
  - Evidence: Strong partnership working with district nursing, speech and language therapy, and local authority.
  - Published: 2023-03-14
- Finding
  - Evidence: Effective infection prevention and control practices, including continued use of PPE beyond government guidance.
  - Published: 2023-03-14
- Finding
  - Evidence: Care plans were detailed, person-centred, and co-produced with people and their families.
  - Published: 2023-03-14
- Finding
  - Evidence: Medicines managed safely with face-to-face training, annual competency checks, and audit systems for errors.
  - Published: 2023-03-14
- Finding
  - Evidence: Safe recruitment practices restored, including DBS checks and references; previous regulatory breach resolved.
  - Published: 2023-03-14

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-14
- Finding
  - End of life care and support
  - Published: 2023-03-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-14
- Finding
  - Using medicines safely
  - Published: 2023-03-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-14
- Finding
  - Staffing and recruitment
  - Published: 2023-03-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-14

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-14
- Finding
  - Working in partnership with others
  - Published: 2023-03-14
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-03-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6808676376

HomeCare Compass is an independent guide and is not affiliated with the CQC.