# Eleanor Nursing and Social Care - Boscombe Office

*Operated by Eleanor Nursing and Social Care Limited.*

Eleanor Nursing and Social Care - Boscombe Office is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/07/2024

## Practical info

- Postcode: BH7 6DS
- Registered manager: Pidgley, Ashleigh
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 29/Jul/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-01-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-11

### Other

- Finding
  - Evidence: Complaints handled promptly and transparently; people felt comfortable raising concerns with the office.
  - Published: 2024-01-11
- Finding
  - Evidence: Partnership working with local authority, health professionals and other agencies to achieve good outcomes.
  - Published: 2024-01-11
- Finding
  - Evidence: New manager praised by staff for being supportive, professional and creating a more open culture.
  - Published: 2024-01-11
- Finding
  - Evidence: Computerised care planning system gave staff mobile access to care plans and flagged missed care calls for follow-up.
  - Published: 2024-01-11
- Finding
  - Evidence: Staff described as kind, caring and professional by people and relatives; privacy and dignity consistently respected.
  - Published: 2024-01-11
- Finding
  - Evidence: Strong infection control practices with PPE use, hand hygiene and regular COVID-19 testing programme.
  - Published: 2024-01-11
- Finding
  - Evidence: Medicines managed safely with trained staff, annual competency checks and clear care plan guidance.
  - Published: 2024-01-11
- Finding
  - Evidence: Safe recruitment practices including DBS checks, employment references and health screening completed before staff supported people.
  - Published: 2024-01-11
- Finding
  - Evidence: Small teams of regular staff assigned to individuals, fostering familiarity and person-centred care.
  - Published: 2024-01-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-11
- Finding
  - End of life care and support
  - Published: 2024-01-11
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-11
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-01-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-11
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-11
- Finding
  - Using medicines safely
  - Published: 2024-01-11
- Finding
  - Staffing and recruitment
  - Published: 2024-01-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6805725130

HomeCare Compass is an independent guide and is not affiliated with the CQC.