# Ribble Valley Crossroads Care

Ribble Valley Crossroads Care is a CQC-regulated home-care agency in Clitheroe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/01/2024

## Practical info

- Postcode: BB7 1QD
- Local authority: Lancashire
- Region: North West
- City: Clitheroe
- Last CQC check: 30/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-01-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-30

### Other

- Finding
  - Evidence: Provider paid above market rates and invested in staff development.
  - Published: 2024-01-30
- Finding
  - Evidence: Positive staff culture; staff felt supported, valued and proud to work for the organisation.
  - Published: 2024-01-30
- Finding
  - Evidence: Provider ran community activities including a weekly lunch club, singing groups and a farm experience to reduce social isolation.
  - Published: 2024-01-30
- Finding
  - Evidence: Accessible information provided in multiple formats including voice recordings, large print, easy-read text and pictorials.
  - Published: 2024-01-30
- Finding
  - Evidence: Person-centred care records for people with learning disabilities and/or autism included individual strengths, long-term goals and communication guidance.
  - Published: 2024-01-30
- Finding
  - Evidence: Service worked closely with a range of health and social care professionals to improve people's outcomes.
  - Published: 2024-01-30
- Finding
  - Evidence: Continuity of care enabled staff to build trusting relationships; people and relatives gave consistently positive feedback.
  - Published: 2024-01-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-01-30
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-30
- Finding
  - Staffing and recruitment
  - Published: 2024-01-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-30
- Finding
  - Using medicines safely
  - Published: 2024-01-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-30
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6805118452

HomeCare Compass is an independent guide and is not affiliated with the CQC.