# Creative Support - Bedford Services

*Operated by Creative Support Limited.*

Creative Support - Bedford Services is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: MK42 9TW
- Registered manager: Elviro, Joao
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 24/Sep/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2025-12-12

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: People had end-of-life plans in place focused on their preferences.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff recruitment checks were completed in line with legal requirements.
  - Published: 2025-12-12
- Finding
  - Evidence: The service director had improved medication practices, leading to fewer errors.
  - Published: 2025-12-12
- Finding
  - Evidence: People had been supported to personalise their rooms and were settled and happy in their homes.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff supported people to make day-to-day decisions such as food choices, and respected their preferences.
  - Published: 2025-12-12
- Finding
  - Evidence: When accidents or incidents occurred, these were recorded and reviewed to identify trends and drive improvements.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff recognised signs of emotional distress and supported people without the need for physical restraint.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective infection control measures were in place to prevent the spread of COVID-19, including appropriate use of PPE.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff understood and implemented the principles of STOMP, supporting people to reduce over-medication.
  - Published: 2025-12-12
- **record_keeping** _(minor)_
  - Evidence: The way that staff described people in documents such as daily records and support plans did not always show dignity. People were described as being 'fed' when being supported to eat.
  - Published: 2025-12-12
- **communication_with_families** _(minor)_
  - Evidence: Relatives told us they tended to speak to staff at their family members home and were unsure who to contact from the management team.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care; supporting people to maintain relationships and follow interests
  - Published: 2025-12-12

### safe

- Finding
  - Systems and processes to safeguard people; Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; engaging people and staff
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about roles; understanding quality, risks and regulatory requirements; continuous learning
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6804247386

HomeCare Compass is an independent guide and is not affiliated with the CQC.