# ROYALE HOMECARE

*Operated by Royale Homecare Ltd.*

ROYALE HOMECARE is a CQC-regulated home-care agency in Newmarket.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/03/2022

## Practical info

- Postcode: CB8 7RP
- Registered manager: Abellon, Manuel
- Local authority: Suffolk
- Region: East
- City: Newmarket
- Last CQC check: 17/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-03-17
- Finding
  - Supporting people to eat and drink; working with other agencies; access to healthcare
  - Published: 2022-03-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-17

### Other

- Finding
  - Evidence: Staff well supported with induction, supervision and appraisal
  - Published: 2022-03-17
- Finding
  - Evidence: Engaging, transparent registered manager with open culture and good partnership working
  - Published: 2022-03-17
- Finding
  - Evidence: Electronic care records giving real-time oversight and family access
  - Published: 2022-03-17
- Finding
  - Evidence: Person-centred care plans considering heritage, beliefs, cultural requirements and lifestyle
  - Published: 2022-03-17
- Finding
  - Evidence: Staff trained in safeguarding, infection control and MCA; PPE used appropriately
  - Published: 2022-03-17
- Finding
  - Evidence: Robust recruitment including DBS, references and employment history checks
  - Published: 2022-03-17
- Finding
  - Evidence: Safe medicines management with individual MAR charts and care plan records
  - Published: 2022-03-17
- Finding
  - Evidence: Risks appropriately assessed with risk assessments guiding staff to keep people safe
  - Published: 2022-03-17
- Finding
  - Evidence: Reliable, consistent small staff team known to people; people felt safe and trusted staff
  - Published: 2022-03-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-17
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-03-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-17
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-17
- Finding
  - Staffing and recruitment
  - Published: 2022-03-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-17
- Finding
  - Using medicines safely
  - Published: 2022-03-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-17

### well_led

- Finding
  - Engaging people, public and staff; working in partnership with others
  - Published: 2022-03-17
- Finding
  - Promoting a positive, person-centred, inclusive culture
  - Published: 2022-03-17
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-03-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6794046146

HomeCare Compass is an independent guide and is not affiliated with the CQC.