# Broadstone Care Limited

Broadstone Care Limited is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/05/2021

## Practical info

- Postcode: SK5 7DL
- Registered manager: Kelshaw, Haydn
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 29/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-05-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-05-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-05-29

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-05-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-05-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-05-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-05-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-05-29

### Other

- Finding
  - Evidence: Complaints were handled promptly and effectively with a formal monitoring system in place
  - Published: 2021-05-29
- Finding
  - Evidence: Open and transparent culture; staff felt confident raising concerns and valued by management
  - Published: 2021-05-29
- Finding
  - Evidence: Personalised care plans reflecting people's choices, routines, cultural and communication needs
  - Published: 2021-05-29
- Finding
  - Evidence: Service worked proactively and effectively with external health and social care professionals, receiving entirely positive feedback
  - Published: 2021-05-29
- Finding
  - Evidence: Staff received thorough induction training including the Care Certificate, with regular refresher training and spot checks
  - Published: 2021-05-29
- Finding
  - Evidence: Electronic call monitoring system enabling the registered manager to track attendance, duration and completion of visits
  - Published: 2021-05-29
- Finding
  - Evidence: Robust staff recruitment processes with thorough background checks prior to starting work
  - Published: 2021-05-29

### responsive

- Finding
  - End of life care and support
  - Published: 2021-05-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-05-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-05-29
- Finding
  - Meeting people's communication needs
  - Published: 2021-05-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-05-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-05-29
- Finding
  - Preventing and controlling infection
  - Published: 2021-05-29
- Finding
  - Staffing and recruitment
  - Published: 2021-05-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-05-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-05-29
- Finding
  - Using medicines safely
  - Published: 2021-05-29

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2021-05-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-05-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-05-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-05-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6777777715

HomeCare Compass is an independent guide and is not affiliated with the CQC.