# Willows Home Care Ltd

Willows Home Care Ltd is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/05/2023

## Practical info

- Postcode: PR1 0DQ
- Registered manager: Wright, Charlotte
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 27/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Caring
  - Published: 2023-06-15

### effective

- Finding
  - Effective
  - Published: 2023-06-15

### Other

- Finding
  - Evidence: Duty of candour understood and acted upon; notifications made appropriately
  - Published: 2023-06-15
- Finding
  - Evidence: Clear leadership, regular audits, action plans and a 'Home Care Workers' Guide' supporting staff
  - Published: 2023-06-15
- Finding
  - Evidence: Positive feedback from people, relatives and healthcare professionals about communication and responsiveness
  - Published: 2023-06-15
- Finding
  - Evidence: Good staff training, supervision, and support, including emergency first aid
  - Published: 2023-06-15
- Finding
  - Evidence: Strong MCA compliance and consent practices
  - Published: 2023-06-15
- Finding
  - Evidence: Robust risk assessments and care plans with detailed guidance for staff
  - Published: 2023-06-15
- Finding
  - Evidence: Effective digital care planning and medicines recording system accessible to people and relatives
  - Published: 2023-06-15
- Finding
  - Evidence: Compassionate, caring staff with a person-centred approach and good staff-person matching for consistency
  - Published: 2023-06-15
- **other** _(minor)_
  - Evidence: The provider did not always follow safe recruitment procedures. Checks with previous employers in health and social care had not always been completed
  - Published: 2023-06-15

### responsive

- Finding
  - Responsive
  - Published: 2023-06-15

### safe

- Finding
  - Safe
  - Published: 2023-06-15

### well_led

- Finding
  - Well-led
  - Published: 2023-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6755733873

HomeCare Compass is an independent guide and is not affiliated with the CQC.