# Oaktree Homecare Services Limited

Oaktree Homecare Services Limited is a CQC-regulated home-care agency in Borehamwood.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 21/08/2025

## Practical info

- Postcode: WD6 1JN
- Registered manager: Sule, Fadila
- Local authority: Hertfordshire
- Region: East
- City: Borehamwood
- Last CQC check: 21/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in decisions; respecting dignity and independence
  - Published: 2023-05-20
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-05-20

### effective

- Finding
  - Supporting people to eat and drink enough
  - Published: 2023-05-20
- Finding
  - Staff skills, knowledge and experience
  - Published: 2023-05-20
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-20
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-05-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-20

### Other

- Finding
  - Evidence: People's cultural, religious and equality needs were considered and staff were aware of equality and diversity issues.
  - Published: 2023-05-20
- Finding
  - Evidence: The service used spot checks, team meetings and electronic messaging to share learning.
  - Published: 2023-05-20
- Finding
  - Evidence: Infection control systems were in place and staff had access to required PPE.
  - Published: 2023-05-20
- Finding
  - Evidence: Environmental risks and hazards in people's homes were identified and managed appropriately.
  - Published: 2023-05-20
- Finding
  - Evidence: Staff received supervision, induction, shadowing opportunities and training including specialist hoist training.
  - Published: 2023-05-20
- Finding
  - Evidence: Staff had completed safeguarding training and understood their role in identifying and reporting concerns.
  - Published: 2023-05-20
- Finding
  - Evidence: Staff were safely recruited and people received care from a consistent staff team.
  - Published: 2023-05-20
- Finding
  - Evidence: People and their relatives found care staff kind, caring and skilled; people were treated with dignity and respect.
  - Published: 2023-05-20
- **communication_with_families** _(minor)_
  - Evidence: Several people and their family members told us they were rarely told when staff were running late, and they found it very difficult to get through to the office.
  - Published: 2023-05-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-20
- Finding
  - Supporting people to maintain relationships and avoid social isolation
  - Published: 2023-05-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-20
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-05-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-20
- Finding
  - Using medicines safely
  - Published: 2023-05-20
- Finding
  - Staffing and recruitment
  - Published: 2023-05-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-20

### well_led

- Finding
  - Working in partnership with others; continuous learning and improving care
  - Published: 2023-05-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-20
- Finding
  - Managers and staff being clear about their roles; understanding quality, performance, risks and regulatory requirements
  - Published: 2023-05-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6751217167

HomeCare Compass is an independent guide and is not affiliated with the CQC.