# Raageh Care Limited

Raageh Care Limited is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/01/2024

## Practical info

- Postcode: LE1 5BP
- Registered manager: Raage, Hodan
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 05/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Cultural and religious needs recognised and respected in care delivery
  - Published: 2024-01-05
- Finding
  - Evidence: Registered manager engaged openly with people, relatives and CQC; understood duty of candour and statutory notification requirements
  - Published: 2024-01-05
- Finding
  - Evidence: Quality assurance systems in place including spot checks, surveys and care plan reviews; provider no longer in breach of Regulation 17
  - Published: 2024-01-05
- Finding
  - Evidence: Mental capacity assessments completed; staff understood MCA principles and always sought consent before providing care
  - Published: 2024-01-05
- Finding
  - Evidence: People and relatives very satisfied with care; staff treated people with respect, dignity and a caring, friendly approach
  - Published: 2024-01-05
- Finding
  - Evidence: Staff consistently used PPE and received infection control training including COVID-19
  - Published: 2024-01-05
- Finding
  - Evidence: Staff trained in medication administration and a medicine audit system in place; no problems reported by people or relatives
  - Published: 2024-01-05
- Finding
  - Evidence: Safe recruitment practices including DBS checks and good character references completed before staff commenced work
  - Published: 2024-01-05
- Finding
  - Evidence: Timely care calls with no missed calls reported; the registered manager followed up on a small number of late calls
  - Published: 2024-01-05
- **care_planning** _(minor)_
  - Evidence: Some risk assessments did not fully detail what action staff should take to reduce risks to people. The registered manager followed up these issues and added this detail following our inspection.
  - Published: 2024-01-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6746190335

HomeCare Compass is an independent guide and is not affiliated with the CQC.