# Limms Care Services Limited

*Operated by Limms Care Services Ltd.*

Limms Care Services Limited is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 30/09/2022

## Practical info

- Postcode: RG2 0RR
- Registered manager: Ayisi, Regina
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 30/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-30

### Other

- Finding
  - Evidence: The provider was proactive in working with the local authority safeguarding team when needed.
  - Published: 2022-09-30
- Finding
  - Evidence: Business continuity and emergency on-call systems were in place.
  - Published: 2022-09-30
- Finding
  - Evidence: People were supported to maintain independence and were involved in care planning decisions.
  - Published: 2022-09-30
- Finding
  - Evidence: Staff used PPE appropriately to prevent infection, with people and relatives confirming consistent use of gloves and masks.
  - Published: 2022-09-30
- Finding
  - Evidence: The service worked collaboratively with external professionals including GPs, community nurses, social workers and occupational therapists.
  - Published: 2022-09-30
- Finding
  - Evidence: The registered manager fostered an open, approachable culture and communicated with staff daily; staff felt well-supported by leadership.
  - Published: 2022-09-30
- Finding
  - Evidence: Staff upheld people's privacy and dignity during personal care, including closing curtains and asking for consent before providing support.
  - Published: 2022-09-30
- Finding
  - Evidence: People and relatives consistently reported feeling safe with staff and praised their caring, kind and respectful approach.
  - Published: 2022-09-30
- **consent_capacity** _(minor)_
  - Evidence: Some of the care and support records were signed by the family members and it was not clear if they had a legal right to do that.
  - Published: 2022-09-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-30
- Finding
  - Using medicines safely
  - Published: 2022-09-30
- Finding
  - Staffing and recruitment
  - Published: 2022-09-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2022-09-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6741547260

HomeCare Compass is an independent guide and is not affiliated with the CQC.