# Safehands Services Ltd

*Operated by Safehands Services Limited.*

Safehands Services Ltd is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/07/2022

## Practical info

- Postcode: BD15 0DX
- Registered manager: Harrison, Joanne
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 07/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-07

### Other

- Finding
  - Evidence: Working within the principles of the Mental Capacity Act
  - Published: 2022-07-07
- Finding
  - Evidence: Robust recruitment process to ensure suitable staff
  - Published: 2022-07-07
- Finding
  - Evidence: Effective audits and quality monitoring systems in place
  - Published: 2022-07-07
- Finding
  - Evidence: Strong, approachable leadership from the registered manager with positive staff morale
  - Published: 2022-07-07
- Finding
  - Evidence: Detailed person-centred care plans with people's choices and preferences
  - Published: 2022-07-07
- Finding
  - Evidence: High level of staff training, intense induction and regular spot checks
  - Published: 2022-07-07
- Finding
  - Evidence: Consistent staff team with good timekeeping and two staff at each visit
  - Published: 2022-07-07
- Finding
  - Evidence: Medicines managed safely with electronic MAR system audited regularly
  - Published: 2022-07-07
- **infection_control** _(minor)_
  - Evidence: we found evidence of some staff not using PPE as identified in the service's spot checks
  - Published: 2022-07-07

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-07-07
- Finding
  - End of life care and support
  - Published: 2022-07-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-07

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse, learning lessons when things go wrong
  - Published: 2022-07-07
- Finding
  - Staffing and recruitment
  - Published: 2022-07-07
- Finding
  - Using medicines safely
  - Published: 2022-07-07
- Finding
  - Assessing risk, safety monitoring and management, Preventing and controlling infection
  - Published: 2022-07-07

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-07-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6738932240

HomeCare Compass is an independent guide and is not affiliated with the CQC.