# Classic ResourcesUK Ltd

Classic ResourcesUK Ltd is a CQC-regulated home-care agency in Stockton-on-tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/05/2021

## Practical info

- Postcode: TS18 3HP
- Registered manager: Grace, Claire
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton-on-tees
- Last CQC check: 06/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-14

### Other

- Finding
  - Evidence: People and relatives were highly positive: 'The staff are all brilliant.'
  - Published: 2023-01-14
- Finding
  - Evidence: Service worked in partnership with local authorities, social workers, and healthcare professionals.
  - Published: 2023-01-14
- Finding
  - Evidence: Quality assurance audits undertaken by the registered manager to monitor and improve the service.
  - Published: 2023-01-14
- Finding
  - Evidence: Registered manager promoted an open, honest culture and conducted quarterly satisfaction surveys.
  - Published: 2023-01-14
- Finding
  - Evidence: Care plans addressed individual preferences, cultural and spiritual needs, communication needs, and independence.
  - Published: 2023-01-14
- Finding
  - Evidence: Infection prevention and control procedures followed; staff trained in donning/doffing PPE.
  - Published: 2023-01-14
- Finding
  - Evidence: Regular supervisions, annual appraisals, and observational competency checks were carried out.
  - Published: 2023-01-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-14
- Finding
  - Using medicines safely
  - Published: 2023-01-14
- Finding
  - Staffing and recruitment
  - Published: 2023-01-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-14

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-01-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6727433453

HomeCare Compass is an independent guide and is not affiliated with the CQC.