# Right at Home Maidenhead, Marlow & Henley

*Operated by Right Kare Limited.*

Right at Home Maidenhead, Marlow & Henley is a CQC-regulated home-care agency in Maidenhead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 22/12/2021

## Practical info

- Postcode: SL6 8NJ
- Registered manager: Iqbal, Samah
- Local authority: Windsor and Maidenhead
- Region: South East
- City: Maidenhead
- Last CQC check: 22/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-12-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-12-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-12-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-12-22
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-12-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-12-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-12-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-12-22

### Other

- Finding
  - Evidence: Comprehensive governance including cross-checked audits, service improvement plans, unannounced spot checks and regular surveys
  - Published: 2021-12-22
- Finding
  - Evidence: Active community involvement including charity fundraising, dementia friends scheme, transport services and plans for a day centre
  - Published: 2021-12-22
- Finding
  - Evidence: Exemplary end of life care with responsive overnight staffing, pain management escalation and dignified, faith-sensitive support
  - Published: 2021-12-22
- Finding
  - Evidence: Outstanding well-led culture with approachable, experienced leadership, low staff turnover and positive workplace environment
  - Published: 2021-12-22
- Finding
  - Evidence: Robust complaints and incident learning system with lessons embedded into practice and staff communications
  - Published: 2021-12-22
- Finding
  - Evidence: Excellent staff training including specialist dementia champions and formal qualifications supported by the management team
  - Published: 2021-12-22

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2021-12-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-12-22
- Finding
  - End of life care and support
  - Published: 2021-12-22
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-12-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-12-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-12-22
- Finding
  - Preventing and controlling infection
  - Published: 2021-12-22
- Finding
  - Using medicines safely
  - Published: 2021-12-22
- Finding
  - Staffing and recruitment
  - Published: 2021-12-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-12-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-12-22

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-12-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-12-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-12-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-12-22
- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2021-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-672569133

HomeCare Compass is an independent guide and is not affiliated with the CQC.