# Happy Care

*Operated by Happy Care Ltd.*

Happy Care is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/01/2023

## Practical info

- Postcode: BS2 8YA
- Registered manager: Carab, Axmed
- Local authority: Bristol, City of
- Region: South West
- City: Bristol
- Last CQC check: 19/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Clear incident and complaints oversight enabling prompt action by the registered manager.
  - Published: 2023-01-19
- Finding
  - Evidence: Positive working relationships with external partners including the local authority.
  - Published: 2023-01-19
- Finding
  - Evidence: Regular monthly check-in calls with service users introduced successfully to identify concerns promptly.
  - Published: 2023-01-19
- Finding
  - Evidence: Active community engagement including sponsoring local sports teams and hosting a Somali Culture and Heritage exhibition.
  - Published: 2023-01-19
- Finding
  - Evidence: Staff felt highly valued; management provided practical support such as transport to enable staff to fulfil their roles.
  - Published: 2023-01-19
- Finding
  - Evidence: Recruitment record-keeping improved significantly since last inspection; provider no longer in breach of Regulation 19.
  - Published: 2023-01-19
- Finding
  - Evidence: Strong person-centred culture with outstanding leadership support for both people using the service and staff.
  - Published: 2023-01-19
- Finding
  - Evidence: Provider and staff consistently went above and beyond commissioned hours to ensure people's dignity and safety, including uncharged extra visits.
  - Published: 2023-01-19
- **medication_management** _(minor)_
  - Evidence: they needed to ensure a code was used on the chart for when family had supported with meds, rather than staff so that it didn't appear as though medicine administration had been missed.
  - Published: 2023-01-19
- **care_planning** _(minor)_
  - Evidence: In other places, plans and risk assessments required a little more detail and we fed this back to the registered manager.
  - Published: 2023-01-19
- **record_keeping** _(minor)_
  - Evidence: we did discuss how they should make a note of when they tried to contact another provider for references but had been unsuccessful.
  - Published: 2023-01-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6722194123

HomeCare Compass is an independent guide and is not affiliated with the CQC.