# Careuk247 Home Care Cambridgeshire

*Operated by Careuk247 Home Care Ltd.*

Careuk247 Home Care Cambridgeshire is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2023

## Practical info

- Postcode: CB23 6DP
- Registered manager: Dobrin, Maria
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 15/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff were trained to administer medicines safely and competency was regularly assessed.
  - Published: 2023-12-15
- Finding
  - Evidence: The service worked well with external organisations including speech and language therapists, social workers and GPs.
  - Published: 2023-12-15
- Finding
  - Evidence: People, relatives and staff reported that the provider acted promptly to concerns and followed up after changes were made.
  - Published: 2023-12-15
- Finding
  - Evidence: The provider used an electronic care records system providing real-time alerts enabling prompt management action.
  - Published: 2023-12-15
- Finding
  - Evidence: The registered managers developed a strong and positive culture promoting high-quality, person-centred care.
  - Published: 2023-12-15
- Finding
  - Evidence: Enough appropriately skilled staff were in place and safely recruited, with DBS and background checks completed for all staff.
  - Published: 2023-12-15
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible, in line with MCA principles.
  - Published: 2023-12-15
- Finding
  - Evidence: Staff supported people effectively with equipment to keep them safe using an appropriate number of suitably skilled staff matched to people's needs.
  - Published: 2023-12-15
- **staff_competency** _(moderate)_
  - Evidence: Due to the deployment of staff who did not fully understand safeguarding procedures had resulted in a safeguarding matter. The provider acted on this oversight. However, a lack of effective processes to ensure only suitable staff were deployed meant another incident occurred.
  - Published: 2023-12-15
- **incident_learning** _(critical)_
  - Evidence: 1 reportable incident had not been reported to the local authority or CQC where people were at risk of harm.
  - Published: 2023-12-15
- **governance** _(moderate)_
  - Evidence: Audits of the electronic care records systems had not yet identified that staff were not always recording the time they had administered medicines where this could affect people's safety.
  - Published: 2023-12-15
- **infection_control** _(moderate)_
  - Evidence: Some staff did not adhere to their training or the provider's policy, such as when putting on their PPE before entering people's homes. This created a risk of cross contamination.
  - Published: 2023-12-15
- **medication_management** _(moderate)_
  - Evidence: Not all people's medicines administration records (MARs) were complete or accurate. Where people were supported with medicines that had to be administered before food, the time they had been administered had not been recorded.
  - Published: 2023-12-15
- **safeguarding** _(critical)_
  - Evidence: The registered managers and provider had not always report safeguarding concerns or allegations to the local safeguarding team or the CQC.
  - Published: 2023-12-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-15
- Finding
  - Staffing and recruitment
  - Published: 2023-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-15
- Finding
  - Using medicines safely
  - Published: 2023-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-15
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6721626964

HomeCare Compass is an independent guide and is not affiliated with the CQC.