# DCL-PRO Services Ltd

DCL-PRO Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/12/2023

## Practical info

- Postcode: NW10 7QL
- Registered manager: Dirie, Deqa
- Local authority: Brent
- Region: London
- City: London
- Last CQC check: 06/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of candour understood and practised; CQC notifications sent appropriately.
  - Published: 2024-04-11
- Finding
  - Evidence: Provider works in partnership with medical professionals, advocates and social workers.
  - Published: 2024-04-11
- Finding
  - Evidence: Positive person-centred culture; people and relatives complimentary of staff; 24-hour on-call available.
  - Published: 2024-04-11
- Finding
  - Evidence: Regular audits completed by registered manager with a service improvement plan tracking actions and timescales.
  - Published: 2024-04-11
- Finding
  - Evidence: Effective incident and accident recording with lessons shared at staff meetings.
  - Published: 2024-04-11
- Finding
  - Evidence: Robust staff recruitment including criminal records checks, employment history verification and induction.
  - Published: 2024-04-11
- Finding
  - Evidence: Risks assessed and mitigated across falls, choking, diet, nutrition, health conditions and moving and handling with up-to-date review processes.
  - Published: 2024-04-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-11
- Finding
  - End of life care and support
  - Published: 2022-02-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-02-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-11
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-11
- Finding
  - Using medicines safely
  - Published: 2024-04-11
- Finding
  - Staffing and recruitment
  - Published: 2024-04-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-04-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-04-11
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-04-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-11
- Finding
  - Continuous learning and improving care
  - Published: 2024-04-11
- Finding
  - Working in partnership with others
  - Published: 2022-02-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-11
- Finding
  - Continuous learning and improving care
  - Published: 2022-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6693412158

HomeCare Compass is an independent guide and is not affiliated with the CQC.