# New Vision Care Services

*Operated by New Vision Care Services Limited.*

New Vision Care Services is a CQC-regulated home-care agency in Chester Le Street.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/01/2026

## Practical info

- Postcode: DH3 3QD
- Registered manager: Ali, Petronella
- Local authority: County Durham
- Region: North East
- City: Chester Le Street
- Last CQC check: 14/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-21

### Other

- Finding
  - Evidence: People were supported to have enough to eat and drink, with preferences discussed on admission.
  - Published: 2023-09-21
- Finding
  - Evidence: People and relatives found management easy to contact and responsive to concerns.
  - Published: 2023-09-21
- Finding
  - Evidence: Staff were supported to work with health professionals and people's healthcare needs were recorded.
  - Published: 2023-09-21
- Finding
  - Evidence: The provider and registered manager promoted a positive and inclusive culture.
  - Published: 2023-09-21
- Finding
  - Evidence: People were treated with dignity, respect, and kindness; staff fostered positive relationships.
  - Published: 2023-09-21
- Finding
  - Evidence: Staff were well supported by management and had access to an on-call phone at all times.
  - Published: 2023-09-21
- Finding
  - Evidence: New staff were recruited safely, in line with best practice guidelines.
  - Published: 2023-09-21
- Finding
  - Evidence: All staff had completed safeguarding training and knew how to report concerns.
  - Published: 2023-09-21
- Finding
  - Evidence: Staff were punctual and reliable; people praised their timekeeping and dedication.
  - Published: 2023-09-21
- Finding
  - Evidence: People confirmed they felt safe and gave positive feedback about the care they received.
  - Published: 2023-09-21
- **person_centred_care** _(moderate)_
  - Evidence: Staff lacked person-centred guidance about how people wanted their care delivered and the measures needed to manage potential risks to maintain people's safety.
  - Published: 2023-09-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-21
- Finding
  - Staffing and recruitment
  - Published: 2023-09-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-21
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-21
- Finding
  - Using medicines safely
  - Published: 2023-09-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-21

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6692340388

HomeCare Compass is an independent guide and is not affiliated with the CQC.