# Curagate Oxford

*Operated by IQ Homecare Ltd.*

Curagate Oxford is a CQC-regulated home-care agency in Oxford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/08/2023

## Practical info

- Postcode: OX4 1AG
- Registered manager: Karunagaran, Ajay
- Local authority: Oxfordshire
- Region: South East
- City: Oxford
- Last CQC check: 12/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Statutory notifications were submitted to CQC as required by law.
  - Published: 2023-08-12
- Finding
  - Evidence: The manager was engaged, open and transparent throughout the inspection.
  - Published: 2023-08-12
- Finding
  - Evidence: Staff liaised with healthcare professionals to coordinate better care.
  - Published: 2023-08-12
- Finding
  - Evidence: Relatives were kept up to date on changes in people's needs, incidents and accidents.
  - Published: 2023-08-12
- Finding
  - Evidence: Staff wore appropriate PPE and received infection prevention and control training.
  - Published: 2023-08-12
- Finding
  - Evidence: Staff received safeguarding training and were confident raising concerns internally and externally.
  - Published: 2023-08-12
- Finding
  - Evidence: Staff were described as kind, caring and lovely by people and relatives.
  - Published: 2023-08-12
- **communication_with_families** _(minor)_
  - Evidence: One person said, 'I feel there is a lack of organisation and communication between the office, manager, the care staff and me.'
  - Published: 2023-08-12
- **supervision_appraisal** _(moderate)_
  - Evidence: Not all staff had received a spot check to check if staff were working in a safe, person-centred way or if they were following policies and procedures.
  - Published: 2023-08-12
- **consent_capacity** _(moderate)_
  - Evidence: The manager had not identified when a relative who did not have the legal power to do so was signing consent for people.
  - Published: 2023-08-12
- **staff_competency** _(critical)_
  - Evidence: We found no references had been sought for 1 staff member who was working with people... Another staff member had not had an updated DBS check.
  - Published: 2023-08-12
- **staffing_levels** _(minor)_
  - Evidence: Staff do not always turn up on time due to not having enough travel time between visits.
  - Published: 2023-08-12
- **governance** _(critical)_
  - Evidence: Audits had not been completed regularly and had not identified the issues we found with missing or incorrect information in care planning documents.
  - Published: 2023-08-12
- **medication_management** _(moderate)_
  - Evidence: When people had 'as required' (PRN) medicine prescribed, there were no PRN protocols in place to advise staff on when the medicine should be administered.
  - Published: 2023-08-12
- **staff_training** _(critical)_
  - Evidence: Staff did not have training on supporting people living with dementia or diabetes, and some staff had not completed their training before supporting people.
  - Published: 2023-08-12
- **incident_learning** _(moderate)_
  - Evidence: Incidents and accidents recorded did not always have an investigation completed to identify any risks, trends or patterns.
  - Published: 2023-08-12
- **record_keeping** _(moderate)_
  - Evidence: Records of injuries were not fully recorded. We found no information recorded regarding position, size, colour or shape of injury.
  - Published: 2023-08-12
- **safeguarding** _(critical)_
  - Evidence: Records evidenced that one person had told staff of a potential safeguarding concern. Managers had not informed the local safeguarding team.
  - Published: 2023-08-12
- **care_planning** _(critical)_
  - Evidence: Risks had not always been assessed or mitigating strategies implemented. In all 3 people's care records we reviewed we found risks surrounding people's health conditions and medicines had not been fully assessed.
  - Published: 2023-08-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-12
- Finding
  - Using medicines safely
  - Published: 2023-08-12
- Finding
  - Staffing and recruitment
  - Published: 2023-08-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-12
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-12
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6692117218

HomeCare Compass is an independent guide and is not affiliated with the CQC.