# Grays Fair Court

*Operated by Norfolk County Council.*

Grays Fair Court is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2022

## Practical info

- Postcode: NR5 0SN
- Registered manager: Watts-Sturrock, Amy
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 01/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-06-01

### effective

- Finding
  - Is the service effective?
  - Published: 2022-06-01

### Other

- Finding
  - Evidence: Strong survey feedback: 100% felt treated with dignity and respect; 91% involved in decisions
  - Published: 2022-06-01
- Finding
  - Evidence: Detailed and personalised end of life care planning involving people, families and staff
  - Published: 2022-06-01
- Finding
  - Evidence: Open-door management culture with 24/7 management support and duty of candour clearly understood
  - Published: 2022-06-01
- Finding
  - Evidence: Staff accessed regular supervision, appraisals and observed competency checks
  - Published: 2022-06-01
- Finding
  - Evidence: Person-centred reablement approach with collaborative goal setting that maintained independence
  - Published: 2022-06-01
- Finding
  - Evidence: Active recruitment programme reducing reliance on agency staff and ensuring consistency
  - Published: 2022-06-01
- Finding
  - Evidence: Consistently positive feedback on staff skills, quality of care and responsiveness to people's needs
  - Published: 2022-06-01
- **other** _(minor)_
  - Evidence: We found some of the fire safety equipment checks were not being completed at the time intervals the documents stated.
  - Published: 2022-06-01
- **record_keeping** _(moderate)_
  - Evidence: We identified environmental risks in relation to unrestricted windows, increasing the risk of people falling from a height, with no individualised risk assessments in place.
  - Published: 2022-06-01
- **infection_control** _(minor)_
  - Evidence: this relaxation in practice was observed to result in one staff member walking onto the reablement unit not wearing a mask... staff to not always be wearing their masks correctly.
  - Published: 2022-06-01
- **medication_management** _(minor)_
  - Evidence: We identified some aspects of medicines management that would benefit from changes to documentation, to ensure greater levels of monitoring and oversight.
  - Published: 2022-06-01
- **governance** _(moderate)_
  - Evidence: We identified some examples of notifiable incidents that should have been referred to CQC, but had not been
  - Published: 2022-06-01

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-06-01

### safe

- Finding
  - Is the service safe?
  - Published: 2022-06-01

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6691745599

HomeCare Compass is an independent guide and is not affiliated with the CQC.