# Emiran HealthCare

*Operated by Emiran and Associates Limited.*

Emiran HealthCare is a CQC-regulated home-care agency in Newport Pagnell.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/05/2023

## Practical info

- Postcode: MK16 9PY
- Registered manager: Asikpo, Prince
- Local authority: Milton Keynes
- Region: South East
- City: Newport Pagnell
- Last CQC check: 13/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Spot checks on staff confirmed appropriate care delivery and positive approach to people.
  - Published: 2023-05-13
- Finding
  - Evidence: The registered manager was open, transparent, responsive to feedback, and understood duty of candour obligations.
  - Published: 2023-05-13
- Finding
  - Evidence: Effective infection control measures in place, with adequate PPE supply and relevant staff training.
  - Published: 2023-05-13
- Finding
  - Evidence: People were protected from abuse, neglect and discrimination; staff demonstrated clear understanding of safeguarding responsibilities.
  - Published: 2023-05-13
- Finding
  - Evidence: Medicines were safely administered, with a medicine audit system and staff competency assessments in place.
  - Published: 2023-05-13
- Finding
  - Evidence: People and relatives said staff were caring, respectful and friendly, and that safe care was consistently provided.
  - Published: 2023-05-13
- **person_centred_care** _(minor)_
  - Evidence: Surveys had not been provided to all people, staff or relatives on a regular basis, which could have identified issues that needed action.
  - Published: 2023-05-13
- **record_keeping** _(moderate)_
  - Evidence: References from some previous health and social care settings were not in place. The registered manager said these employers had been contacted but had not supplied the references, though there was no evidence in place.
  - Published: 2023-05-13
- **missed_or_late_visits** _(minor)_
  - Evidence: Some calls had not taken place at the arranged time. People and relatives said in practice this had not caused any problems to them.
  - Published: 2023-05-13
- **care_planning** _(minor)_
  - Evidence: Some risk assessments lacked detail such as assisting with continence care. We found no evidence this had caused unsafe practice and the person confirmed safe care had been provided.
  - Published: 2023-05-13
- **governance** _(moderate)_
  - Evidence: Auditing had not identified issues we found such as the lack of detail in some risk assessments and some inconsistent call times. Care record audits had been signed off as having no issues when some call times had not been met.
  - Published: 2023-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6676346149

HomeCare Compass is an independent guide and is not affiliated with the CQC.