# Ashvic 24/7 Quality Care Services Limited

Ashvic 24/7 Quality Care Services Limited is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/08/2022

## Practical info

- Postcode: NN2 6LJ
- Registered manager: Tinoengana, Tackler
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 24/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-24
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-24

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-24

### Other

- Finding
  - Evidence: Staff felt supported, attended team meetings and received supervision
  - Published: 2022-08-24
- Finding
  - Evidence: Provider was open, transparent and engaged throughout the inspection process
  - Published: 2022-08-24
- Finding
  - Evidence: Care plans included communication needs and information could be produced in accessible formats
  - Published: 2022-08-24
- Finding
  - Evidence: Effective complaints handling systems with concerns investigated to satisfaction
  - Published: 2022-08-24
- Finding
  - Evidence: Person-centred care delivery with staff who knew people's individual needs and preferences
  - Published: 2022-08-24
- Finding
  - Evidence: Staff worked closely with healthcare professionals such as occupational therapists and physiotherapists
  - Published: 2022-08-24
- Finding
  - Evidence: Sufficient staff to safely meet people's needs and staff took part in regular COVID-19 testing
  - Published: 2022-08-24
- **leadership** _(moderate)_
  - Evidence: People and their relatives had not been asked to formally feedback on the quality of care people received.
  - Published: 2022-08-24
- **communication_with_families** _(minor)_
  - Evidence: sometimes you do not know who is going to come, we aren't always told about changes.
  - Published: 2022-08-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support
  - Published: 2022-08-24

### safe

- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong
  - Published: 2022-08-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-24
- Finding
  - Staffing and recruitment
  - Published: 2022-08-24
- Finding
  - Using medicines safely
  - Published: 2022-08-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-08-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6672904523

HomeCare Compass is an independent guide and is not affiliated with the CQC.