# Signa Care Group

*Operated by Signa Care Group Ltd.*

Signa Care Group is a CQC-regulated home-care agency in Sunderland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/03/2023

## Practical info

- Postcode: SR5 3PE
- Registered manager: Wressell, Michael
- Local authority: Sunderland
- Region: North East
- City: Sunderland
- Last CQC check: 01/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-01

### Other

- Finding
  - Evidence: Partnership working with a range of health professionals including GPs, district nurses, physio and occupational therapists.
  - Published: 2023-03-01
- Finding
  - Evidence: Provider understood and acted on duty of candour, submitting timely notifications to CQC for significant events.
  - Published: 2023-03-01
- Finding
  - Evidence: Open and approachable leadership culture with staff feeling well supported by management.
  - Published: 2023-03-01
- Finding
  - Evidence: People and relatives were actively involved in care planning, reviews and decisions about their support.
  - Published: 2023-03-01
- Finding
  - Evidence: Effective quality assurance including monthly audits overseen by the registered manager, driving continuous improvement.
  - Published: 2023-03-01
- Finding
  - Evidence: Staff received regular training, supervisions, spot checks and annual appraisals, supporting competence and development.
  - Published: 2023-03-01
- Finding
  - Evidence: Medicines were safely administered by trained staff with regular audits identifying and addressing any errors.
  - Published: 2023-03-01
- Finding
  - Evidence: Safe recruitment processes were strengthened following previous breaches, including thorough right-to-work monitoring.
  - Published: 2023-03-01
- Finding
  - Evidence: Relatives spoke positively about staff being caring, friendly and consistent, with no missed or late calls reported.
  - Published: 2023-03-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-01
- Finding
  - Using medicines safely
  - Published: 2023-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-01
- Finding
  - Staffing and recruitment
  - Published: 2023-03-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6672784691

HomeCare Compass is an independent guide and is not affiliated with the CQC.