# Aapna Services Ltd

Aapna Services Ltd is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/01/2023

## Practical info

- Postcode: TS5 6QS
- Registered manager: Puri, Anita
- Local authority: Middlesbrough
- Region: North East
- City: Middlesbrough
- Last CQC check: 06/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives and people told us communication was good; the provider worked with other professionals and supported people to access healthcare.
  - Published: 2024-01-07
- Finding
  - Evidence: There was a positive atmosphere within the service; people reported feeling happy, comfortable and treated like family.
  - Published: 2024-01-07
- Finding
  - Evidence: The provider carried out environmental risk assessments to help staff care for people safely in their own homes.
  - Published: 2024-01-07
- Finding
  - Evidence: The provider effectively managed infection prevention and control; staff had access to PPE and wore it in line with national guidance.
  - Published: 2024-01-07
- Finding
  - Evidence: People were kept safe from the risk of abuse; staff had received safeguarding training and understood how to recognise concerns.
  - Published: 2024-01-07
- Finding
  - Evidence: There were enough staff to safely support people, and staff had received suitable training to meet people's needs.
  - Published: 2024-01-07
- **missed_or_late_visits** _(moderate)_
  - Evidence: Systems were not in place to analyse key performance indicators such as late or missed calls.
  - Published: 2024-01-07
- **incident_learning** _(moderate)_
  - Evidence: Incidents had occurred which were not included in the provider's monthly incident reports. This meant that oversight was not effective, and trends could not be identified.
  - Published: 2024-01-07
- **care_planning** _(moderate)_
  - Evidence: People's care plans were not always up to date. Some care plans contained out of date information and guidance for staff.
  - Published: 2024-01-07
- **staff_competency** _(critical)_
  - Evidence: The provider failed to have safe recruitment procedures in place. The provider did not consistently obtain full employment histories or appropriate references.
  - Published: 2024-01-07
- **governance** _(critical)_
  - Evidence: Systems were not in place to effectively assess, monitor and improve the quality and safety of the service. Breach of regulation 17.
  - Published: 2024-01-07
- **medication_management** _(critical)_
  - Evidence: Systems and procedures were not in place to ensure that people's medicines were accurately recorded. Staff did not always appropriately record why a medicine was not administered.
  - Published: 2024-01-07
- **record_keeping** _(critical)_
  - Evidence: The provider failed to have in place fully accurate, complete and contemporaneous records in respect of each service user. Breach of regulation 17.
  - Published: 2024-01-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-07
- Finding
  - Staffing and recruitment
  - Published: 2024-01-07
- Finding
  - Using medicines safely; learning lessons when things go wrong
  - Published: 2024-01-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2024-01-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2024-01-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-667260123

HomeCare Compass is an independent guide and is not affiliated with the CQC.