# Treasure Vince

*Operated by Treasure Vince Limited.*

Treasure Vince is a CQC-regulated home-care agency in Basildon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 06/09/2024

## Practical info

- Postcode: SS15 5BF
- Registered manager: Oladipo, Adetutu
- Local authority: Essex
- Region: East
- City: Basildon
- Last CQC check: 06/Sep/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-02

### Other

- Finding
  - Evidence: The service demonstrated working in partnership with healthcare professionals and external agencies.
  - Published: 2022-11-02
- Finding
  - Evidence: People were supported with nutritional and hydration needs, including in line with religious and ethnic preferences.
  - Published: 2022-11-02
- Finding
  - Evidence: The registered manager had completed up-to-date mandatory and specialist training, including medication and MCA training.
  - Published: 2022-11-02
- Finding
  - Evidence: No missed or late calls were reported; the person's daily care needs were met each day.
  - Published: 2022-11-02
- Finding
  - Evidence: The registered manager demonstrated awareness of infection prevention and control practices in line with government guidance.
  - Published: 2022-11-02
- Finding
  - Evidence: No safeguarding concerns had been raised since the service became operational in June 2022.
  - Published: 2022-11-02
- Finding
  - Evidence: People were treated with care, kindness, dignity and respect; one relative stated '[Relative] gets on very well with them, they look forward to seeing them each day.'
  - Published: 2022-11-02
- **staffing_levels** _(moderate)_
  - Evidence: The registered manager was unable to provide evidence of completed recruitment checks to demonstrate compliance with regulatory requirements as these had been shredded.
  - Published: 2022-11-02
- **incident_learning** _(moderate)_
  - Evidence: No information was recorded to demonstrate the registered manager had recognised where improvements were needed, and lessons learned to improve safety.
  - Published: 2022-11-02
- **supervision_appraisal** _(moderate)_
  - Evidence: No information was recorded to demonstrate this member of staff had been formally supervised.
  - Published: 2022-11-02
- **staff_training** _(moderate)_
  - Evidence: No information was retained to demonstrate this member of staff had received appropriate training to enable them to carry out their role.
  - Published: 2022-11-02
- **care_planning** _(moderate)_
  - Evidence: Not all people who used the service had a robust support plan in place describing their individual care and support needs.
  - Published: 2022-11-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-02
- Finding
  - Staffing and recruitment
  - Published: 2022-11-02
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-11-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-02
- Finding
  - Promoting a positive culture; continuous learning and improving care; managers and staff being clear about roles
  - Published: 2022-11-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6671479070

HomeCare Compass is an independent guide and is not affiliated with the CQC.