# Independent Lifestyle Options Domiciliary Care

*Operated by Independent Lifestyle Options Ltd.*

Independent Lifestyle Options Domiciliary Care is a CQC-regulated home-care agency in Carshalton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/10/2022

## Practical info

- Postcode: SM5 3HQ
- Registered manager: Williams, Philip
- Local authority: Sutton
- Region: London
- City: Carshalton
- Last CQC check: 26/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-26
- Finding
  - Supporting people to eat and drink enough; access healthcare; working with other agencies
  - Published: 2022-10-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-26

### Other

- Finding
  - Evidence: Effective quality audits and partnership working with healthcare professionals
  - Published: 2022-10-26
- Finding
  - Evidence: Accessible, approachable management team leading by example
  - Published: 2022-10-26
- Finding
  - Evidence: Strong support for activities, interests and maintaining relationships (including new minibus)
  - Published: 2022-10-26
- Finding
  - Evidence: Best practice around MCA, mental capacity assessments and best interest decisions
  - Published: 2022-10-26
- Finding
  - Evidence: Regular staff training, supervision and annual appraisal; promotion opportunities
  - Published: 2022-10-26
- Finding
  - Evidence: Person-centred care planning with people involved in decisions and reviews
  - Published: 2022-10-26
- Finding
  - Evidence: Effective infection prevention and control with up-to-date policies and PPE use
  - Published: 2022-10-26
- Finding
  - Evidence: Sufficient staffing levels planned around people's needs
  - Published: 2022-10-26
- Finding
  - Evidence: Safe recruitment practices including criminal records checks
  - Published: 2022-10-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-26
- Finding
  - Support to follow interests, take part in activities and maintain relationships
  - Published: 2022-10-26
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-10-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-26
- Finding
  - Using medicines safely
  - Published: 2022-10-26
- Finding
  - Staffing and recruitment
  - Published: 2022-10-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-26
- Finding
  - Managers and staff clear about roles; understanding quality, risks and regulatory requirements; duty of candour
  - Published: 2022-10-26
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-666404419

HomeCare Compass is an independent guide and is not affiliated with the CQC.