# Sapphire Community Care Ltd

Sapphire Community Care Ltd is a CQC-regulated home-care agency in Ludlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2022

## Practical info

- Postcode: SY8 1XE
- Registered manager: Johnson, Karen
- Local authority: Shropshire
- Region: West Midlands
- City: Ludlow
- Last CQC check: 10/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-11-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-22

### Other

- Finding
  - Evidence: Sufficient staffing levels with relatives confirming staff always arrived and stayed for the allocated time.
  - Published: 2022-11-22
- Finding
  - Evidence: Communication needs assessed and staff trained in additional skills such as sign language.
  - Published: 2022-11-22
- Finding
  - Evidence: ReSPECT forms completed and end-of-life wishes recorded for all relevant people.
  - Published: 2022-11-22
- Finding
  - Evidence: Staff felt well supported, with access to a mobile app, regular meetings, supervisions, and financial protection during reduced calls.
  - Published: 2022-11-22
- Finding
  - Evidence: Strong partnership working with GPs, district nurses, speech and language therapists, and local authority.
  - Published: 2022-11-22
- Finding
  - Evidence: Effective governance including audits, spot checks, competency assessments, and timely action plans to address shortfalls.
  - Published: 2022-11-22
- Finding
  - Evidence: Safe recruitment procedures with DBS checks and references obtained before staff commenced work.
  - Published: 2022-11-22
- Finding
  - Evidence: Robust medicines management with regular competency assessments, GP liaison, and use of dosset boxes to promote independence.
  - Published: 2022-11-22
- Finding
  - Evidence: Exceptionally caring culture with staff making Christmas lunches, producing newsletters and distributing gifts during COVID-19 to isolated people.
  - Published: 2022-11-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-22
- Finding
  - Using medicines safely
  - Published: 2022-11-22
- Finding
  - Staffing and recruitment
  - Published: 2022-11-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-11-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6659134549

HomeCare Compass is an independent guide and is not affiliated with the CQC.