# StanleySmith Case Management Ltd

StanleySmith Case Management Ltd is a CQC-regulated home-care agency in Ivybridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/08/2022

## Practical info

- Postcode: PL21 9AL
- Registered manager: Smith, Nicola
- Local authority: Devon
- Region: South West
- City: Ivybridge
- Last CQC check: 24/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-24
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-24

### Other

- Finding
  - Evidence: Staff feel well supported with regular supervision and wellbeing focus
  - Published: 2022-08-24
- Finding
  - Evidence: Effective MCA knowledge and application, with Court of Protection processes
  - Published: 2022-08-24
- Finding
  - Evidence: Strong, experienced clinical leadership from registered manager and co-director
  - Published: 2022-08-24
- Finding
  - Evidence: Commitment to continuous learning and CPD, including BABICM membership and bespoke outcome monitoring tools
  - Published: 2022-08-24
- Finding
  - Evidence: Strong partnership working with specialist clinicians; excellent reputation among health professionals
  - Published: 2022-08-24
- Finding
  - Evidence: Proactive infection control during the pandemic, ahead of the game with risk assessments and PPE
  - Published: 2022-08-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-24
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-08-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-24
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-24
- Finding
  - Using medicines safely
  - Published: 2022-08-24
- Finding
  - Staffing and recruitment
  - Published: 2022-08-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-24

### well_led

- Finding
  - Duty of candour
  - Published: 2022-08-24
- Finding
  - Working in partnership with others
  - Published: 2022-08-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-24
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-08-24
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-24
- Finding
  - Managers and staff being clear about their roles and understanding quality, risks and regulatory requirements
  - Published: 2022-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6643665321

HomeCare Compass is an independent guide and is not affiliated with the CQC.