# Absolute Care and Support (UK) Limited

Absolute Care and Support (UK) Limited is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/01/2024

## Practical info

- Postcode: SK6 6BD
- Registered manager: Whitehead, Linda
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 18/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-29

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-29

### Other

- Finding
  - Evidence: An electronic call monitoring system was used to ensure timely care delivery and monitor staff attendance at visits.
  - Published: 2024-02-29
- Finding
  - Evidence: Safe recruitment practices were in place including DBS checks prior to staff starting work.
  - Published: 2024-02-29
- Finding
  - Evidence: The culture was described as open, inclusive and positive by staff, with staff expressing high job satisfaction.
  - Published: 2024-02-29
- Finding
  - Evidence: Complaints were responded to in line with policy and people felt able to raise concerns.
  - Published: 2024-02-29
- Finding
  - Evidence: The service worked effectively with healthcare professionals including district nurses and GPs to achieve good outcomes.
  - Published: 2024-02-29
- Finding
  - Evidence: People and relatives were involved in care planning, which was reviewed regularly and met people's needs.
  - Published: 2024-02-29
- Finding
  - Evidence: Staff treated people with dignity, respect and kindness, consistently promoting independence and person-centred values.
  - Published: 2024-02-29
- Finding
  - Evidence: People were protected from the risks of abuse and staff were trusted to keep them safe, with positive safeguarding feedback from people and relatives.
  - Published: 2024-02-29
- **record_keeping** _(critical)_
  - Evidence: Systems had not been effectively established to ensure accurate and contemporaneous records were maintained. Regulation 17(2)(c).
  - Published: 2024-02-29
- **end_of_life_care** _(minor)_
  - Evidence: Care plans did not contain people's end of life wishes. The registered manager assured us they will update people's care plans to incorporate their end of life wishes.
  - Published: 2024-02-29

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-29
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-29
- Finding
  - Staffing and recruitment
  - Published: 2024-02-29
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2024-02-29

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-29
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2024-02-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-664350276

HomeCare Compass is an independent guide and is not affiliated with the CQC.