# Yourlife (Hunstanton)

*Operated by Yourlife Management Services Limited.*

Yourlife (Hunstanton) is a CQC-regulated home-care agency in Hunstanton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2021

## Practical info

- Postcode: PE36 5FA
- Registered manager: Freeman, Kelly
- Local authority: Norfolk
- Region: East
- City: Hunstanton
- Last CQC check: 22/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-07-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-07-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-07-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-07-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-07-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-07-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-07-22

### Other

- Finding
  - Evidence: Care plans captured spiritual beliefs, communication preferences, and end of life decisions
  - Published: 2021-07-22
- Finding
  - Evidence: Staff supported people to access healthcare professionals and maintained good working relationships with external agencies
  - Published: 2021-07-22
- Finding
  - Evidence: Management team completed numerous audits and created an internal action plan for improvement
  - Published: 2021-07-22
- Finding
  - Evidence: Clear complaints policy with people confident concerns would be addressed
  - Published: 2021-07-22
- Finding
  - Evidence: People were involved in planning and structuring their own care
  - Published: 2021-07-22
- Finding
  - Evidence: Estates manager provided clear direction, introduced staff meetings, daily handovers, and newsletters
  - Published: 2021-07-22
- Finding
  - Evidence: People's needs were assessed prior to using the service with ongoing reviews involving the individual
  - Published: 2021-07-22
- Finding
  - Evidence: Staff received medication training with competency assessments and regular MAR audits
  - Published: 2021-07-22
- Finding
  - Evidence: Robust recruitment procedures including criminal record checks and references
  - Published: 2021-07-22

### responsive

- Finding
  - End of life care and support
  - Published: 2021-07-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-07-22
- Finding
  - Meeting people's communication needs
  - Published: 2021-07-22
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-07-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-07-22
- Finding
  - Preventing and controlling infection
  - Published: 2021-07-22
- Finding
  - Using medicines safely
  - Published: 2021-07-22
- Finding
  - Staffing and recruitment
  - Published: 2021-07-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-07-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-07-22

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2021-07-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-07-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-07-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6642075203

HomeCare Compass is an independent guide and is not affiliated with the CQC.