# Magic House

*Operated by Magic Life Limited.*

Magic House is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: N13 4TN
- Registered manager: Gawronski, Pawel
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 16/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2021-10-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Service worked in partnership with local authorities, MDTs and healthcare professionals
  - Published: 2023-06-21
- Finding
  - Evidence: Positive, open culture where staff felt comfortable raising concerns with managers
  - Published: 2023-06-21
- Finding
  - Evidence: Effective infection prevention and control measures with appropriate PPE use
  - Published: 2023-06-21
- Finding
  - Evidence: Sufficient staffing including 1-to-1 and 2-to-1 support for people with complex needs
  - Published: 2023-06-21
- Finding
  - Evidence: The service worked closely with local authorities when dealing with safeguarding concerns
  - Published: 2023-06-21
- Finding
  - Evidence: Each person had a detailed and personalised risk management plan with clear guidance for staff
  - Published: 2023-06-21
- Finding
  - Evidence: People were supported to have maximum choice and control in the least restrictive way possible
  - Published: 2023-06-21
- Finding
  - Evidence: Staff focused on people's strengths and promoted independence, enabling fulfilling and meaningful everyday lives
  - Published: 2023-06-21
- **record_keeping** _(moderate)_
  - Evidence: for 1 former staff member, the management team had not completed a risk assessment around issues on their DBS to demonstrate they were suitable to work with vulnerable people
  - Published: 2023-06-21
- **staff_training** _(moderate)_
  - Evidence: the majority of staff had not completed or refreshed their health and safety and fire safety training
  - Published: 2023-06-21
- **governance** _(critical)_
  - Evidence: systems were either not in place or robust enough to assess, monitor and mitigate risks within the service. This was a breach of regulation 17 (Good governance)
  - Published: 2023-06-21
- **incident_learning** _(moderate)_
  - Evidence: outcomes of safeguarding incidents were not always clearly documented which meant there was a risk the service did not effectively reflect on what went wrong
  - Published: 2023-06-21
- **safeguarding** _(critical)_
  - Evidence: a number of safeguarding concerns, which were being or had been investigated by local authorities, had not been reported to CQC
  - Published: 2023-06-21
- **medication_management** _(moderate)_
  - Evidence: discrepancies in the way staff from different supported living settings carried out medicines audits...lack of uniformity around quality assurance systems for medicines management
  - Published: 2023-06-21
- **medication_management** _(moderate)_
  - Evidence: guidance was generic and did not provide specific instructions. For 1 person who was prescribed an anticoagulant, no information was available around possible side effects
  - Published: 2023-06-21

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-662701994

HomeCare Compass is an independent guide and is not affiliated with the CQC.