# Wise Home Care Services

*Operated by Wise Home Care Services LTD.*

Wise Home Care Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/12/2022

## Practical info

- Postcode: N7 6JD
- Registered manager: Warsame, Hazan
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 01/Dec/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-12-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-01

### Other

- Finding
  - Evidence: Quality audits and surveys reflected people's views through reviews, home visits, questionnaires and telephone monitoring.
  - Published: 2022-12-01
- Finding
  - Evidence: Staff turnover was low, supporting people to receive consistent care from staff who knew them well.
  - Published: 2022-12-01
- Finding
  - Evidence: Greater analysis of incidents and accidents took place to identify themes and trends and make onward referrals.
  - Published: 2022-12-01
- Finding
  - Evidence: The registered manager introduced robust monitoring checks and audits ensuring improvements remained consistent.
  - Published: 2022-12-01
- Finding
  - Evidence: Care plans included bespoke person-centred information covering likes, dislikes, routines, culture and religious observations.
  - Published: 2022-12-01
- Finding
  - Evidence: Care staff received regular supervision and unannounced spot checks including observations of care practice.
  - Published: 2022-12-01
- Finding
  - Evidence: People and relatives were involved in care planning, which was reviewed regularly or when needs changed.
  - Published: 2022-12-01
- Finding
  - Evidence: Staff received mandatory training including infection control, and relatives confirmed staff always wore PPE during personal care.
  - Published: 2022-12-01
- Finding
  - Evidence: Safe recruitment practices and robust pre-employment checks were in place before staff started work.
  - Published: 2022-12-01
- Finding
  - Evidence: Risks associated with people's care were managed effectively with detailed records including condition-specific guidance for staff.
  - Published: 2022-12-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-12-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-01

### safe

- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-12-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-01
- Finding
  - Staffing and recruitment
  - Published: 2022-12-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others; Continuous learning
  - Published: 2022-12-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6614899065

HomeCare Compass is an independent guide and is not affiliated with the CQC.